Terms and Conditions

Welcome to ZYVORX Shop!
We are dedicated to offering stylish, high-quality, and functional bags and accessories. Before browsing or placing an order for our products, please carefully read the following terms.

1. Scope of Application

These terms apply to all products purchased through our website, especially bags and related accessories (including but not limited to: handbags, backpacks, wallets, and totes).

2. Product Description and Pictures

We strive to provide accurate and clear product descriptions and images. However, due to variations in display screens, the actual color of the product may slightly differ from what appears online, which does not constitute a quality issue.

Product dimensions are manually measured, and there may be a tolerance of 1-3cm, which is considered normal.

3. Order and Payment

Once your order is successfully submitted, you will receive a confirmation email. The order will be considered officially placed once the shipment is completed.

We accept Visa and MasterCard payments and all transactions are encrypted to ensure your security.

4. Shipping and Delivery Time

We aim to ship all orders within 1-3 business days of receiving the order. Please note that delivery times may vary depending on your location and any unforeseen delays.

5. Return and Exchange Policy

We want you to be happy with every purchase you make. If you need to return or exchange an item, please review the following guidelines:

  • Situations Where Returns Are Accepted:

    • Wrong product or incorrect specifications.

    • Products with noticeable defects (e.g., damaged zippers, broken straps, etc.).

  • Situations Where Returns Are Not Accepted (Unless Quality Issue Exists):

    • Bags that have been used, washed, or unpacked.

    • Returns based on personal preferences (such as color, design, or size dissatisfaction).

  • Return Instructions:

    • Please request a return or exchange within 14 days of receiving your order.

    • The product must be unused and in its original packaging.

6. Quality Assurance

We carefully select materials and collaborate with trusted manufacturers to ensure the quality of each product. If an issue arises due to production or shipping, we will take responsibility and resolve the problem promptly.

7. Limitation of Liability

ZYVORX Shop will not be held responsible for any indirect or consequential damages arising from the use of our products. Our liability is limited to the purchase price of the product in question.

8. Prohibited Conduct

By using our Services, you agree not to engage in the following:

  • Posting harmful or malicious content.

  • Violating intellectual property rights.

  • Engaging in fraudulent or deceptive practices.

9. Customer Support

If you have any questions about our products, orders, or these Terms, our team is here to assist you. Feel free to contact us:

  • Email: info@zyvorx.com

  • Phone: (+1) 931-435-0593

  • Address: 390 N Lincoln St, Martinsville, IN 46151, United States